Email the help desk
help@9k-club.onlineTell us your phone model, your browser (for example Chrome or Safari) and what you saw. A screenshot helps. Replies usually take a few working days.
We never ask for passwords, OTPs, bank details or payments, by email or anywhere else. Do not send them to us.
Quick fixes
The board does not respond to taps
Only tiles that touch a matching number merge; a lone tile just shakes. If nothing moves at all, reload the page. Your board is saved after every move, so a reload loses nothing.
My scores and ranks are gone
Progress is stored in one browser on one device. Private or incognito tabs, clearing site data, a different browser or a new phone all start fresh. There is no account to restore from, so we cannot bring a board back.
The home screen icon is missing or will not open
Add it again with the steps on Install the App. If the icon opens a blank page, open 9k-club.online in the browser once, then try the icon again.
No sound
Check the speaker button under the board and your phone's silent switch. Sound starts after your first tap because browsers block audio until you touch the page.
The Hindi text does not show
Tap हिं at the top of the home page. If letters look like boxes, update your browser; older versions miss the font.
Report a fake 9K Club page
If you find a site, app or chat that uses the 9K Club name and asks for money or personal details, send us the link or a screenshot. It helps us warn other players. The real address is always 9k-club.online.
Looking for rules instead? See How to Play 9K Merge or the FAQ on the home page.